When ordering, please include the following information:
If you have any questions, call toll free at 1-800-521-0600, extension 2793.
By mail:
Send the above information to:
ProQuest
789 E. Eisenhower Parkway
P.O. Box 1346
Ann Arbor, MI 48106-1346 USA
By phone:
Call toll free 1-800-521-0600, extension 2793 between the hours of 8:00 a.m. and 5:00 p.m. (Eastern time), Monday through Friday. Outside the U.S. and Canada, call 734-761-4700, ext. 2793.
Other:
FAX: 800-308-1586
TELEX: 211607-UMI-UR
E-mail: core_service@proquest.com
Pricing:
For pricing on microform collections please contact your local account representative.
Cataloging Details:
Each collection description tells of the collections content, plus pertinent information on, format, access, cataloging, and filming credits. Inquire about electronic MARC records availability.
Invoices:
Invoices are sent independently from your order to the billing address specified. You will be invoiced only for those items that have already been shipped except in the case of subscription products. Status will be indicated for items not shipped. Back-ordered items are shipped as soon as they become available and are invoiced separately. Please allow six to eight weeks for shipment of your order. Prices are subject to change without notice.
Please contact your Customer Service Representative before returning any material you receive either in error or in a damaged condition. You will receive either a replacement or a full credit if you notify us within three months of product delivery.
If you wish to return or exchange material for any reason other than error by UMI, please notify your Customer Services Representative within 90 days of receipt of your order. Do not return any material until you have received authorization and instructions. Because your order is custom-produced, we reserve the right to assess a service charge of 20% of the invoiced value on returned product.
Roll film and microfiche replacements are available for lost film. Call your Representative for details.
Microform Replacements:
Individual microform replacements are available for lost or damaged items. A nominal charge is assessed and some restrictions apply. Please contact customer service or your sales representative for more information.
